We provide your small business with an all-in-one IT department
ExoSource offers a remotely managed IT department for small and medium businesses. You’ll get your own IT director, unlimited support from our help desk, and access to a team of experts – all at a fraction of the cost of hiring your own.
03. Manage & support
Outstanding customer serviceWe install our remote support software and take over responsibility for managing your computer infrastructure.
Single point of serviceDoes dealing with your internet, email, web hosting and software vendors feel like an unpleasant game of ping pong? At ExoSource, everything is our problem. If an issue is outside of our control, we’ll deal with your technical vendors on your behalf.
Affordable expertiseBy sharing our team of experts you get your very own IT department at a fraction of the cost of hiring internal resources, and gain access to higher levels of expertise.
Improved productivityWe’ll help you make your business more competitive and efficient by using technology the right way.
More free timeYou have better things to do than managing your computer systems. You can stay in control of cost and direction, while we sweat the details.
Peace of mindWho has access to your confidential documents? Are your backups even working? What happens in case of fire or theft? Let us worry in your place so you can start catching up on that “sleep” you’ve heard so much about.
Reduced downtimeOn-call computer support companies increase their profit when your network breaks. Our business model, based on a monthly fee, ensures that we work extra hard at maintaining your systems and preventing issues before they occur.
Your employees receive unlimited access to our support help desk. Give us a call or send us an email and your issue will be quickly resolved by one of our experts.
Your own IT Director
You will be assigned a Technical Director who will be at your disposal at all times. Your director will assist you with issues that fall outside the scope of support such as strategic planning, equipment purchases and special projects.
We’ve automated server and computer maintenance tasks to keep your services and devices running smoothly while increasing their useful life. We’ll also keep your software and operating systems up to date to ensure optimal security and stability.
We keep an eye on your systems at all time and provide a fast response to all types of incidents. Our experienced system administrators handle those issues as part of your support plan.
We provide and manage a complete backup and disaster recovery solution with multiple levels of redundancy so that you never lose an important file again.
We manage your Anti-spam, VPN, Antivirus, Firewalls and WIFI to keep your network secure without getting in your way.
Documentation and Reporting
We’ll maintain up-to-date documentation of your computer network as well as an inventory of your systems, licences and software vendors. Various reports can be provided on demand.
Monthly Special Projects Allowance
Your plan includes a monthly allowance for on-site interventions or special projects.
Cloud backups provide an efficient and secure way to store critical data in multiple geographical locations to protect against theft, fire and natural disasters.
Cloud Email and Collaboration Tools
We offer the two most popular Cloud Email and Collaboration platforms: Microsoft Exchange Online and Google Apps Premier. Both systems provide powerful email features, contact management, calendar sharing, mobile device sync and a huge amount of extra features.
Web Hosting and Domain Management
We can host your website and manage your domains and DNS services for you. Our high-performance hosting service is offered exclusively to our managed customers and includes sysadmin-level support.
Advanced Web Hosting
If your website or web application is an integral part of your business, traditional web hosting might not be enough. Our Web Operations department can provide you with a scalable, high-performance and high-availability web hosting infrastructure backed with enterprise-level guarantees.
Voice over IP is quickly gaining in popularity with solutions that are cheaper and more flexible than traditional telephone systems.
Co-managed IT Services
We can complement your existing IT team by providing governance, help desk, system administration, monitoring and project consulting as independent services.
This tool is limited to companies with less than 50 workstations. Please contact us directly for details about larger networks.
We will proceed to a free network audit before presenting our final proposal.